Quick answers about your tickets. Most questions are covered below, which is faster than waiting for an email reply.
Your ticket isn’t for a specific date. Come on any day your ticket is valid (the days are shown with each ticket). Each ticket gets you in once. You can come up to and including the last day of the event, during its opening hours.
No. Each ticket admits one person, one time. If you want to visit on two days, you need two tickets. Re-entry isn’t guaranteed, so if you need to step out, ask the staff at the entrance before you leave.
Show the QR code on your phone at the entrance and staff will scan it. You’ll find it in your ticket email, on your order confirmation page, or through Find my tickets. Each QR code admits one person, so in a group either show every person’s code or forward one ticket to each person.
Our events run rain or shine. Because your ticket works on any day it’s valid, you can come on another day before the event ends if the weather is bad on the day you planned. If we cancel an event outright, we’ll offer a refund or an exchange for unused tickets. A delay or a short pause isn’t a cancellation, but your unused ticket stays valid.
Yes. Forward the ticket email or link to a friend or family member and they can use it. Whoever shows the QR code first gets in, so only send it to people you trust and don’t post it online. Reselling tickets commercially isn’t allowed.
Ask the staff at the entrance first. They can look up your order by the name you used at checkout. A ticket that has already been checked in can’t be used again unless staff say otherwise. If you think someone used your code without you, email support@monetane.com with your order number.
There’s no date to change. Your ticket already works on any day it’s valid, through the last day of the event.
Email support@monetane.com before your visit. Include your order number and say you’d like to upgrade to a weekend ticket, and we’ll email you a secure payment link for the price difference, plus any taxes or fees, shown before you pay. The link works for 24 hours, or until the event ends. If it expires, reply and we’ll send a new one. Until you pay, the link expires, or we cancel it, the ticket can’t be scanned, so if you change your mind, tell staff at the entrance. Upgrades are for tickets that haven’t been scanned yet. A weekday ticket can’t be used on a weekend until it has been upgraded.
All sales are final. Tickets aren’t refundable, with these exceptions:
Any refund goes back to the original payment card, and a ticket that has already been checked in can’t be refunded. The full policy is in our Terms.
Because all sales are final, we don’t exchange tickets for a different event or take them back once sold, except when we cancel an event or the law requires it. Your ticket works on any day it’s valid, and you’re welcome to forward unused tickets to someone who can use them.
Give it a few minutes and check your spam or junk folder. Then use Find my tickets with your order number and the email you used at checkout, and we’ll email you a new link. Your order number is on your receipt and in the subject line of your ticket email.
Still nothing? Email support@monetane.com with your name, the email you used at checkout, the event, and the last four digits of your card.
If your order confirmation page is still open, you can fix the address there. If not, you don’t need the email to get in: give the name you used at checkout at the entrance and staff will look up your tickets. You can also email support@monetane.com with your order number.
Check your spam folder and try Find my tickets first. If you were charged and still have nothing, email support@monetane.com with the details listed under “I didn’t get my ticket email” and we’ll sort it out. Please don’t buy again.
It starts with MONETANE, usually followed by a short version of the event name.
Some purchases include itemized service charges or fees. The total shown at checkout, before you pay, is the amount you’re charged, and your receipt lists each line.
Please email support@monetane.com before disputing the charge with your bank. Most problems are fixed in one email, and a refund from us reaches you faster than a dispute.
No. At our venues, payment is by card only.
Our events are family-friendly. Children must be supervised by an adult at all times, and you must be 18 or older to buy tickets online. Some products or areas may be age-restricted, so bring a valid photo ID.
On the event’s page: opening hours, map and things to know. Choose your event to see them.
If you’re already at the event, ask the staff at the entrance. They can look up your tickets on the spot. Otherwise, email us and include:
No order number? Send your name, checkout email and the last four digits of your card instead.
Email support@monetane.com